Use Cases
How teams use help center localization in practice.
Knowledge Base Articles
How-to guides, troubleshooting, and product documentation for self-service.
FAQ Pages
Frequently asked questions answered in customer's language.
Chatbot Responses
Automated support responses and conversation flows.
Ticket Macros
Canned responses and templates for support agents.
Common Challenges
What makes help center localization difficult.
Content Volume
Hundreds of articles. Continuous updates. Keeping translations current across languages.
Screenshot Localization
Product screenshots in articles. Need localized screenshots for each language.
Search Relevance
Users search in their language. Articles must be findable. Keywords matter.
Sync with Product
UI changes mean docs updates. Keeping help content aligned with product in all languages.
Multiple Tools
Zendesk, Intercom, Freshdesk each have different formats. Unified management needed.
How IntlPull Helps
Purpose-built features for help center localization.
Help Desk Integrations
Native connectors for Zendesk, Freshdesk, Intercom. Bi-directional article sync.
vs manual copy-paste
Incremental Sync
Only sync changed articles. Update translations when source changes. Efficient workflows.
vs full re-translation
HTML Preservation
Articles contain formatting, links, embeds. HTML structure preserved during translation.
vs broken formatting
Terminology Consistency
Product terms, feature names stay consistent. Glossary enforcement across all articles.
vs terminology chaos
Screenshot Management
Track which articles need localized screenshots. Flag during translation. Separate image workflow.
vs outdated screenshots
Publishing Workflow
Review, approve, publish per language. Draft state until ready. No half-translated articles.
vs accidental publishing
Best Practices
Proven approaches for help center localization success.
Prioritize by Traffic
Translate high-traffic articles first. Use analytics to identify most-read content.
Localize Search Terms
Add localized keywords and tags. Users search differently in different languages.
Cultural Examples
Examples may not translate. US tax forms irrelevant for German users. Adapt examples.
Maintain Freshness
Outdated translations harm trust. Set up workflows to update when source changes.
Measure Deflection
Track ticket reduction per language. Localized help should reduce support load.
Integrations
Connect with the tools you already use.
Zendesk Guide
Full Guide integration. Articles, categories, sections. Multi-brand support.
Intercom Articles
Help Center articles and collections. Messenger integration.
Freshdesk
Knowledge base articles and folders. Solution categories.
Help Scout
Docs sites and collections. Beacon widget content.
Frequently Asked Questions
Related Guides
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CMS Content Localization Guide
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